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Support
Need some help? SOS Inventory is here for you.
At SOS Inventory, we are fanatical about customer support. We have staff that are dedicated to help you get your business running on our system. Whether you’re just starting up or implementing a new process, the support staff at SOS Inventory are there for you. We’ll answer your emails quickly, we’ll support you with phone support during normal business hours (9:00 AM – 6:00 PM Central Time, M-F, Plus and Pro Accounts) and we’ll do what it takes to make sure you understand this powerful tool. We offer free customer training, held online in a group setting, to get you moving in the right direction. And if you need specialized help to get your account up and running, we offer for-fee implementation services. Whatever your needs, let us know and we’ll reach out to help.
What our customers say
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Werner Brandt
The reliability and accessibility of SOS Inventory software and integration with our QuickBooks Online accounting system help us in our efforts to bridge the gap in energy and clean water access for communities in Indonesia’s rural and remote areas.
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Alexander2
This is a sophisticated, powerful inventory system that is very simple to use. It is very stable. The creators put their efforts not in fancy pictures and animations for the displays, but into the simplicity of use. The support is excellent. All the problems that I created were decoded and solved by support people. Recently, I messed up the synchronization with QuickBooks Online but Shari, the support person, figured it out immediately.
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BWalter
We had to move quickly from QuickBooks Desktop to QuickBooks Online, and needed lots of help with our inventory builds and bundles. Steve was a tremendous help with correcting most of the issues we had with a painful transition, plus he had tremendous patience with our team as we worked through it all. Kudos to Steve!
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CarolineA
While I’m still learning new things about SOS constantly, this program has been a GAME CHANGER for inventory management. The company I work for isn’t very large, we only have a handful of products, but we’re medical so keeping track of lot numbers is CRITICAL to our business. During the initial training, Justin was AMAZING and so helpful and patient. Since, I’ve only had to send one support ticket. Cheryl answered my question very quickly and was VERY helpful with my follow up question. I don’t have any experience on the accounting side, as I only deal with the sales orders/shipping/invoices, but the side of things I do use are awesome and I’m so glad my administrator found SOS at the QuickBooks convention she attended.
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CFOTina
Yvette’s thorough demo for one of our clients highlighted the flexibility and full procure-to-ship capabilities of the SOS Inventory platform. SOS Inventory consistently exceeds expectations for systems capability, performance, ability to support a wide range of inventory/manufacturing needs, continuous improvement, and their customer service and support are outstanding. Yvette and her team’s expertise and the background knowledge shared about best practices is invaluable. I am always impressed by SOS Inventory’s ability to focus on the specific needs of each of our clients.
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Cystosure
I have been a user of SOS Inventory for 3 or 4 years to manage inventory and shipping for a medical device startup and it has worked well. Customer support is excellent. Cheryl provided some quick answers to issues where we needed help.
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Hermetic
I have a new startup and I’m new to manufacturing. Justin was patient with me during my learning curve. He was very articulate and helped me through all of my complicated processes with my contract manufacturer business model.
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JakeW
SOS does a lot of heavy lifting for small manufacturing companies like ours and the service is super responsive. The fact that their development team is actively developing to customer requests says a lot about the company. Keep up the good work and shout out to Justin!
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Korff
The SOS app is incredible. It’s so flexible I believe it will fit any business and in several ways, all depending on how you prefer to do things. In addition the help and support you get is quick and thorough. We recently migrated all our inventory and production to SOS and had a few smaller learning questions. Everything was quickly resolved by support staff, but I was especially impressed with Steve who helped us through a difficult export issue that really is a sales tax glitz in QuickBooks. Bravo!
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LibertySkis
We have been using SOS for years, since way back, even before it was SOS Inventory. The best part of SOS is the tech support. Steve, Justin, and Dale have been very helpful.
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MedCognition
This app has been very helpful for estimate, order, and inventory management. Implementation was easy with great support from Cheryl. Email responses within hours and even over weekends.
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Quincy
Every time I call SOS inventory the team is super helpful. Cheryl helped me out most recently and I am very grateful for all the time she spent with me. She even looked for answers to my question while we were off the phone with each other. My company has been customers of SOS Inventory for years now and people like Cheryl are why we stay! THANK YOU CHERYL AND SOS INVENTORY!!!
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Sportex
This app is doing everything my distribution company is asking and providing quick accurate support.
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StephenK
This is just a great add-on for QuickBooks Online. It’s not just inventory, it’s a complete ERP system as well. Syncs flawlessly with QuickBooks Online. Workflows make great, logical sense to the real world and documentation is very good. Now if you ever have any questions, their customer support service is excellent. They get back to you VERY timely and with simple to understand resolutions. I highly recommend this!!
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Tony Eriksson
Steve really came through for me and saved my day! Great and fast support!
